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Timeless Builder Group ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for services, or engage us for home remodeling projects in Warrenton and the greater Fauquier County, VA area.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
INFORMATION WE COLLECT
We may collect information about you in a variety of ways. The information we may collect includes:
PERSONAL DATA
When you contact us for an estimate, schedule a consultation, or engage our remodeling services, we may collect personally identifiable information, such as:
• Full name • Phone number • Email address • Mailing address • Property address (project location) • Project details and preferences • Payment information (for contracted services) • Photos of your property (for project planning)
AUTOMATICALLY COLLECTED INFORMATION
When you visit our website, we may automatically collect certain information about your device, including:
• IP address • Browser type and version • Operating system • Pages visited and time spent on pages • Referring website addresses • Geographic location (general area)
COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse cookies, but some features of our website may not function properly without them.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
SERVICE DELIVERY
• To respond to your inquiries and provide estimates • To schedule and conduct consultations at your Warrenton property • To plan, manage, and complete your remodeling project • To communicate with you about project status and updates • To process payments and maintain financial records
BUSINESS OPERATIONS
• To improve our website and services • To understand how customers use our services • To develop new services and features • To maintain internal records and business analytics
MARKETING AND COMMUNICATIONS
• To send you information about our services (with your consent) • To share project updates, tips, and promotions • To request reviews and testimonials (with your permission) • To respond to your comments and questions
LEGAL AND SAFETY
• To comply with applicable laws and regulations • To enforce our terms of service • To protect the safety and rights of our customers, employees, and the public • To prevent fraud and unauthorized activities
DISCLOSURE OF YOUR INFORMATION
We may share your information in the following situations:
SERVICE PROVIDERS
We may share your information with third-party vendors and service providers who perform services on our behalf, such as:
• Payment processors • Email marketing platforms • Customer relationship management (CRM) systems • Website hosting and analytics providers • Subcontractors working on your project
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
BUSINESS TRANSFERS
If Timeless Builder Group is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
LEGAL REQUIREMENTS
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
WITH YOUR CONSENT
We may share your information for other purposes with your explicit consent.
WHAT WE DO NOT DO
• We do NOT sell your personal information to third parties • We do NOT share your information with unrelated companies for their marketing purposes • We do NOT use your project photos publicly without your written permission
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
• Secure servers and encrypted data transmission • Limited access to personal information (need-to-know basis) • Regular security assessments • Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
ACCESS AND CORRECTION
You may request access to the personal information we hold about you and ask us to correct any inaccurate information.
DELETION
You may request that we delete your personal information, subject to certain exceptions (such as legal obligations to retain records).
OPT-OUT
You may opt out of receiving marketing communications from us at any time by:
• Clicking the "unsubscribe" link in our emails • Contacting us at contact@timelessbuildergroup.com • Calling us at 571-454-9729
DO NOT TRACK
Some browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.
CALIFORNIA RESIDENTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Contact us to exercise these rights.
VIRGINIA RESIDENTS
If you are a Virginia resident, you may have additional rights under the Virginia Consumer Data Protection Act (VCDPA). Contact us for more information about exercising these rights.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, such as:
• Social media platforms (Facebook, Instagram, Houzz) • Review sites (Google, Yelp) • Payment processors • Financing partners
We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at contact@timelessbuildergroup.com.
DATA RETENTION
We retain your personal information for as long as necessary to:
• Provide our services to you • Comply with legal obligations (such as tax and warranty records) • Resolve disputes and enforce our agreements
Project records, including contracts and correspondence, are typically retained for a minimum of 7 years to comply with legal and warranty obligations.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
• Posting the updated policy on our website • Updating the "Last Updated" date at the top of this policy • Sending an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Timeless Builder Group Phone: 703-520-3477 Email: contact@timelessbuildergroup.com
For privacy-specific inquiries, please include "Privacy Inquiry" in the subject line of your email.
